Privacy Policy

Data Protection Policy

Casino Caliente respects the privacy of its users and is committed to protecting their personal data.

Personal Data Collection

When you visit our website or create an account with us, we may collect certain information from you, including your name, email address, username, password, IP address, device type, browser type, operating system, location, and other technical details necessary for providing services. We also store your interaction data such as browsing history, login times, game play data, chat conversations, and any customer support requests.

Cookie Policy

Our website uses cookies to improve user experience by remembering login information, tracking preferences, and analyzing usage patterns to enhance service quality. Cookies are small text files that our website stores on your device to collect anonymous data for analytics purposes only. By using our website or services, you consent to the use of these cookies.

Data Storage

We store personal data in secure servers located within Curaçao (N.V.) and access is restricted according to need-to-know principles. Access by third-party service providers and staff members who manage data on behalf of Casino Caliente will be under confidentiality agreements.

Right to Erasure and Rectification

You have the right, at any time, to withdraw your consent for us collecting or processing your personal data for marketing purposes and to request access to it, correction of inaccuracies in it, deletion of it. Any such requests must be made through our contact channels listed below, with sufficient information for you to verify identity.

Data Sharing

We may share anonymous aggregated user data with trusted third-party service providers (TSPs) for analytics purposes only or when necessary as per regulatory requirements. Your specific personal data will not be shared unless required by law enforcement authorities in the process of investigation into online gambling activities within your jurisdiction.

Children and Data Protection

Our services are intended for adults only, so we cannot accept any player under 18 years old with an account. This policy is specifically designed for customers from Canada.

Contact Channels

For information on how to contact us about this Privacy Policy or exercising your rights as a data subject, please contact us.